Frequently Asked Questions:

Collar or Martingale?

Q:     What is a Martingale?

A:      A martingale is a clasp-free collar that slips over the dog's head and prevents dogs from slipping out of the collar. These are very useful for breeds that have a similar neck and head size, such as:  Greyhounds, Whippets, Dobermans and Pitbulls. If the dog attempts to back out of the collar it will tighten against the neck to prevent the dog from escaping.


Q:     Is a Martingale the same as a choke collar?

A:      No.  A choke collar has no restraint and when pulled it will continue to tighten around the neck of the dog.  Martingale collars can only constrict around the neck for a limited distance.  This makes them a humane choice.


Q:     How do I order a Martingale?

A:      You may select a Martingale collar in the drop down menu under every collar choice, with the exception of the ...And Friends collection.  Once you have selected the width of the Martingale you must add the length of your dog's neck so that the collar is fit appropriately.  


Click here to shop for martingales.


Custom 3-D Charms


Q:     What kind of a photo makes a good charm?

A:      The images that work best are evenly lit color photographs from a digital camera or photo center that are in sharp focus. We need an image that has the full face and head/hair showing without obstructions or scuffs/scratches. 


Q:     What resolution and file format does my photograph have to be?

A:      Digital images must be in .jpg or .bmp format at 300dpi or higher for us to create the best possible likeness. If you send an unacceptable image, we will not proceed until we contact you.


Q:     How long does it take to make a charm?

A:      It typically takes only 2 to 3 weeks from the time we receive your order and image until the charm is ready for shipping or pick-up. You should expect 3-5 days for your charm to arrive from the day it was shipped.


Q:     Are True 3-D Charms only available as pets?

A:      Provide us with an image of a pet, parent, grandparent, or anyone you love and we will use that photograph to create your charm. Adult oriented material and trademarked images will not be accepted.

If you have any additional questions, please contact us at or 740-513-7308.  We are happy to assist you with all of your puppy needs.